Return and Refund Policy for Candy Shruumz
Thank you for shopping with Candy Shruumz (accessible via candyshruumz.com). Your satisfaction is very important to us, and we strive to ensure you’re happy with every purchase. Below you’ll find our Return and Refund Policy, which outlines how to handle returns and refunds if you’re not completely satisfied with your order.
1. Returns
- We accept returns within 30 days from the date of purchase.
- To qualify for a return, the item must be unused, in its original condition, and in its original packaging.
- To initiate a return, please contact our customer service team at info@candyshruumz.com to request a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be processed.
- Return shipping costs are fully covered by us.
2. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and credited back to your original payment method. The time it takes for the refund to appear in your account may vary based on your bank or credit card issuer.
- Shipping costs are fully refundable. If the return is due to our error or a defective product, you will receive a full refund, including shipping charges.
3. Exchanges
- If you wish to exchange an item due to size, color, or preference, please contact our customer service team. We’ll guide you through the return process and help you secure your exchange.
- Exchanges are subject to availability. If the desired item is out of stock, we will proceed with a refund in accordance with our refund policy.
4. Non-Returnable Items
- Custom or personalized items are non-returnable unless they arrive defective or damaged.
5. Defective or Damaged Items
- If you receive an item that is defective or damaged, please contact us immediately so we can arrange for a replacement or refund.
- In some cases, we may ask you to provide photos of the defect or damage to help expedite the process.
6. Refund Exceptions
- We reserve the right to deny refunds or exchanges for items that do not meet our return criteria, or items that have been damaged due to misuse, neglect, or improper care.
7. Contact Us
If you have any questions or concerns about our Return and Refund Policy, or if you need assistance with a return or refund, please contact us at:
Email: info@candyshruumz.com
Thank you for choosing Candy Shruumz! We appreciate your business and are committed to ensuring a smooth and satisfying shopping experience.